Mark Walker, President and COO
Traditional network management emerged from the need to administer and manage intricate network infrastructures. Over the years, managing networks has become even more complex and convoluted with the addition of a wide variety of devices, from environmental sensors to proximity devices, and the growing demand for real time performance analytics. With the increasing network complexity, ever-expanding internet of things (IoT), and the sheer number of vendors enterprises must rely on, it has become crucial to seek the expertise of a network management services provider that can handle all their needs.
This is where Velocity, a full-service telecommunications and managed services provider, excels. As a one-stop-shop, the company offers a comprehensive suite of technology solutions and support services for the hospitality, retail, healthcare, entertainment, and commercial industries. The company covers the entire spectrum of network management needs, including everything from managing security platforms to providing Wi-Fi and VoIP solutions.
For the hospitality sector, Velocity provides end-to end management of hotel Wi-Fi and TV services (Free-to guest TV), security services, network services including SD-WAN and back-office support, and IoT integrations. Leveraging its in-house enterprise operational ERP and products and services, the company has achieved a level of network management and customer responsiveness that others have failed to. Velocity’s enterprise operational ERP includes tightly integrated asset monitoring, inventory, ticketing, interaction management, field services technician management, shipping and product tracking, and full lifecycle management of a customer’s account.
“Over the years, Velocity has developed customized network services, technologies, and capabilities that make us the expert in network management,” says Mark Walker, President and COO at Velocity.
Velocity delivers significant cost savings and operational simplicity by centralizing management with one vendor using its V-SELECT®
Portal – a single pane of glass with a consolidated real-time view of the entire network.
In addition, Velocity offers a LAN aggregation solution, VBAND®
Router, which doubles as an SD-WAN solution when coupled with a software module. With a proprietary network backbone that traverses across the U.S., spread over 15 data centers and with over 450 carrier agreements that cover virtually the entire U.S, the company delivers high resiliency, high quality of service, and low latency to its clients.
Along with its networking solutions, Velocity also provides an entire range of digital solutions, from a digital content platform to digital signage– all that tied to its network. On top of that, the company manages nearly 5,500 field technicians who ensure that the right part is shipped to the right customer at the right location to resolve any network issues on time. The combination of its services, a highly resilient and secure network backbone, SD-WAN, and network edge solutions, enable Velocity to provide highly customized and scalable solutions to clients at competitive prices.
Obsessed with top-notch customer service, Velocity has not lost a single top 10 client in the last 15 years and goes above and beyond to resolve network outages, including deploying its internal SWAT team. The company rapidly flies the team on-site to mitigate complex or challenging issues that a typical support model fails to address in a timely fashion. This relentless approach to serving its customers has earned Velocity the trust of several national and global brands, translating into exponential growth through word-of-mouth referrals.
Over the years, Velocity has developed customized network services, technologies, and capabilities that make us the expert in network management
One of Velocity’s clients in the hospitality sector, a hotel chain with nearly 700 branches, went from utilizing 27 different technology vendors across their portfolio to just three through a consolidation and lifecycle program. After getting on board with Velocity, the client started saving double-digit percentages across all services. They had one number to call, one dashboard to monitor the status of the network at the hotels, and regular ongoing management reporting to understand the value of their investments.
To continue serving its clients in the best possible ways, Velocity is expanding its network operations and call centers in two new offices in Charlotte and Kansas City. The company is also working on revamping its V-SELECT®
platform to modernize the UI, make it more mobile friendly, and enable scheduling and on site technician walkthroughs via a new mobile platform module.